Refund policy

Return Policy:

All our jewellery is accompanied with care instructions. 100% payment to be made before dispatch. All our shipments are insured. For all deliveries, we do not have any return/refund policy. 

Cancellation policy:
-For ready stock, order cancellation is possible only if the products have not been dispatched. 10% cancellation charges will be deducted and then the refund will be processed.
-Cancellation is not available in case you place an order for a customised jewellery.
-No orders can be cancelled once the order has been dispatched.
-Return will only be initiated from our team for the following instance:-
-The wrong product was sent by the team.
-Any damage occurred during the transit.
-Products purchased during SALE are not eligible for return or exchange.

Exchange Policy:
1. The jewellery piece you purchased is guaranteed against manufacturing defects.
2. Jewellery, if damaged externally, is excluded from the replacement guarantee. External damages comprise of following:
-Repairs by a third party other than us.
-The damaged or mutilated piece, including loss of stones, etc. due to improper handling or accidents.
-Normal wear and tear throughout continuous usage, resulting in loss of weight, strength, and damage to the piece.
3. Shipping charges will not be applicable for Manufacturing Defects.
4. All Shipping charges will be applicable for external damages.
5. We don’t encourage the exchange of jewellery for external damages.

Repair Policy:
1. Conditions:

-All Shipping charges will be payable by you.
-Any replacement or addition of jewellery components will be charged to you as extra.
-It should be sent with an invoice and authentication card provided during the purchase.
-In case of loss or damage to the Authentication Card, rendering it unacceptable, the guarantee will be at the discretion of Anamitra.

 Buy-Back Policy:
1. We dont have a buy back policy.

Note:

  • We take utmost care while making & packaging of our products to provide our customer the best experience.
  • Our products are handcrafted and may might slightly differ from piece to piece. These differences will not be considered manufacturing defects.
  • In case of semi-precious stones, resins, Enamel etc. they might have some irregularities due to their natural form and will not be considered as manufacturing defects.
  • We will not be able to guarantee the accuracy of the colors as it may vary depending on resolution and display of the screen for individual user.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

For any further queries, requests or grievances please call us on +91 8290988988.